Privacy Policy

1. Introduction

RiverStoneCanvas ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our practices regarding the collection, utilization, disclosure, and protection of your information when you visit our website riverstonecanvas.site or use our yacht charter services.

Your agreement to the data procedures featured in this document is implied when you make use of our services. This policy adheres to privacy laws applicable, like the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional relevant Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly submit to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our site
• Engage in our surveys or promotional events

Such information may comprise:

• Identity and contact data (email, phone, postal address)
• Financial details for payments (handled securely by third-party gateways)
• Preferences and specifications for your charter
• Secondary contact details
• Specific dietary needs or health information (if provided)

2.2 Information Collected Automatically

Whenever you browse our website, some information regarding your device and browsing habits is automatically accrued, including:

• Geolocation and IP address
• Browser variations and details
• Navigation data and duration of stay on our site
• Source websites that led you to our site
• Specifications of your device (type, display dimensions, etc.)

2.3 Cookies and Related Technologies

To enhance your digital experience on our site, we employ cookies and alike tracking techniques. These help us:

• Retain your chosen settings
• Assess site performance and visitor behavior
• Deliver content aligned with your preferences
• Fine-tune our services accordingly

Your browser settings or our cookie consent feature allow you to manage your cookie preferences.

3. Usage of Your Information

The information we collect is utilized for specific purposes such as:

• Provision of Services: To dispatch yacht charter services, handle reservations, and engage in communication regarding your bookings
• Customer Service: To offer assistance and address your queries
• Financial Transactions: To carry out financial dealings and manage account settlements
• Security Measures: To safeguard our operational integrity and guard against deceit
• Promotional Outreach: To forward advertising content and updates (subject to your approval)
• Website Enhancement: To study user interaction for site development
• Adherence to Law: To comply with prevailing legal frameworks and directives

4. Disclosure and Sharing of Information

Your personal data is neither sold, traded, nor rented to outside parties. Circumstances in which we may divulge your details include:

4.1 Collaborating Service Providers

We might share information with reliable external vendors who aid us in the following areas: transaction processing, website hosting and upkeep, electronic marketing, visitor analytics and performance evaluation, and client service.

4.2 Legal Obligations

Under legal compulsion, your particulars could be divulged to conform to the law or to react to judicial procedures, mandates, crises, or to probe potential deceptive or illegal activities.

4.3 Corporate Transactions

In case of a consolidation, acquisition, or asset sale of the business, we may transfer your data as a part of the said deal.

5. Data Protection

Suitable technical and organizational safeguards are implemented to shield your personal data from unauthorized entry, alteration, divulgation, or destruction. These protections include encryption, secured servers, access protocols, consistent evaluations, and staff training.

Nonetheless, we must acknowledge that no internet-based transmission method or electronic storage is infallible. Consequently, we cannot assure the absolute security of your personal information.

6. Information Retention

We will retain your personal data exclusively for as it is essential for the objectives for which it was gathered or as mandated by law. Typical retention periods include:

• Charter reservations: 7 years (accounting/legal purposes)
• Marketing communication: until you choose to opt-out or delete
• Website user data: 26 months
• Customer service history: 3 years following the last interaction

7. Your Privacy Rights and Choices

Your rights encompass obtaining access to, making amendments to, or deleting your personal information (while considering legal constraints), portability, opting out from marketing communications, and managing cookies. You can exercise these rights by contacting us as detailed later.

8. External Services

8.1 Google Analytics

We utilize Google Analytics for web traffic analysis. You may withdraw consent through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may contain links to social networking websites, each with their distinct privacy policies.

8.3 Processing of Payments

Financial transactions are handled by external processors that comply with the standards of the Payment Card Industry Data Security Standard (PCI DSS).

9. Transborder Data Flow

Your data may be transferred to and processed within nations other than Spain. We ensure that safeguards parallel to those mandated by applicable privacy laws are upheld.

10. Protection of Minors

We do not target individuals below the age of 13, and deliberately avoid collecting their information. If it comes to our notice that such information was collected, we request immediate contact for rectification.

11. Privacy Policy Updates

Alterations to this Privacy Policy may occur to mirror shifts in our practices or the legislative landscape. Any amendments will be communicated by updating the policy on our site, sending emails to registered users, or via an announcement online. Your continued use following the amendment date signifies your acceptance of the changes.

12. Getting in Touch

For inquiries regarding this Privacy Policy or our data handling practices, please reach out:

13. Adherence to Google Ads' User Consent Policy

We abide by Google Ads' user consent guidelines. You have the option to amend your cookie/tracking preferences at any time through our cookie settings.